GENERAL TERMS AND CONDITIONS (GTC) – JULIET 1496

Last updated: 3 January 2026

1. Scope and Definitions

(1) These General Terms and Conditions (“GTC”) apply to all contracts for the delivery of goods concluded via the “Juliet 1496” online shop at https://www.juliet-1496.de between

Juliet 1496 – Owner: Mirco Kleemann
c/o POSTFLEX PFX-116-023
Emsdettener Straße 10
48268 Greven, Germany

(hereinafter referred to as “we” or “us”)

and the customer (hereinafter referred to as “you”).

(2) A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their self-employed professional activity (Section 13 of the German Civil Code – BGB).

(3) An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into the contract, acts in the exercise of their commercial or self-employed professional activity (Section 14 BGB).

2. Supplier Information, Contact and Technical Platform

(1) You can contact us with questions, complaints or other enquiries at:

Email: bestellung@juliet-1496.com

(2) The technical shop platform is provided by Shopify. The sole contractual partner for all orders is Juliet 1496.

3. Conclusion of the Contract, Contract Text and Contract Language

(1) The presentation of products in the online shop does not constitute a legally binding offer but a non-binding invitation to place an order.

(2) By clicking the “Place order with obligation to pay” button or a comparable button, you submit a binding offer to purchase the goods contained in your shopping basket.

(3) The contract is concluded once we accept your offer by sending an explicit order confirmation or shipping confirmation by email, or by dispatching the goods. An automated confirmation acknowledging receipt of your order does not yet constitute acceptance of the order.

(4) The contract language is German. We store the contract text. You will also receive your order details and these GTC by email as part of the order confirmation or shipping confirmation. If you have a customer account, you can also view your order details there.

4. Customer Account

(1) A customer account is generally not required to place an order. This depends on the functions available in the online shop.

(2) You are required to provide truthful and complete information when registering and placing an order and to update any changes without undue delay.

(3) Login details must be kept confidential. You are liable for any misuse of your account to the extent that you are responsible for such misuse.

5. Prices, Shipping Costs and Small-Business Status under Section 19 UStG

(1) All prices displayed in the online shop are final prices stated in euros. As a small business within the meaning of Section 19 of the German Value Added Tax Act (UStG), we do not charge or separately display VAT.

(2) Shipping costs are charged in addition to the purchase price unless the order is expressly marked as including free shipping. The applicable shipping costs and conditions can be viewed at:

https://www.juliet-1496.de/policies/shipping-policy

They will also be displayed during checkout before you submit your order.

6. Payment Methods, Due Date and Late Payment

(1) The available payment methods are displayed during checkout. We reserve the right to exclude individual payment methods in specific cases.

(2) The purchase price becomes due when the contract is concluded unless different terms are displayed during checkout.

(3) If the customer defaults on payment, the applicable statutory provisions shall apply.

7. Delivery, Delivery Times, Partial Deliveries, Transfer of Risk and Customs

(1) We deliver to the delivery address provided by you during the ordering process. Please check your address details carefully.

(2) Unless expressly guaranteed as binding, the stated delivery times are non-binding estimates. Information about production and delivery times can be found at:

https://www.juliet-1496.de/policies/shipping-policy

(3) Partial deliveries are permitted provided that they are reasonable for the customer. No additional shipping costs will be charged as a result unless otherwise agreed during checkout.

(4) In the case of consumers, the risk of accidental loss of or accidental damage to the goods does not pass to the consumer until the goods have been handed over to them.

In the case of entrepreneurs, the risk passes upon handover of the goods to the transport company or shipping provider.

(5) Deliveries to countries outside the European Union may be subject to customs duties, taxes or import fees. These costs must be borne by you as the buyer unless expressly agreed otherwise.

8. Retention of Title

The goods remain our property until payment has been made in full.

9. Print on Demand: Made-to-Order Production, Production-Related Variations and Cancellation

(1) Our products are produced, either wholly or partially, using a print-on-demand process after the order has been received. Production generally begins within a few business days after receipt of the order. Please refer to our Shipping Policy for further information.

(2) Due to the printing process and differences between screen displays, minor technical variations in colour, positioning or the appearance of details may occur. Your statutory rights in respect of defects remain unaffected.

(3) Cancellation is generally no longer possible once production has begun. Please check your order carefully before completing your purchase.

10. Right of Withdrawal for Consumers

Consumers are entitled to the statutory right of withdrawal. Details, applicable deadlines and the model withdrawal form can be found at:

https://www.juliet-1496.de/policies/refund-policy

11. Voluntary Return and Goodwill Policies

Where we offer voluntary returns or goodwill arrangements in addition to the statutory right of withdrawal, only the conditions specified in the respective policy shall apply. Your statutory rights remain unaffected.

12. Liability for Defects and Statutory Warranty Rights

(1) The statutory rights relating to liability for defects shall apply.

(2) For entrepreneurs, the limitation period for claims relating to defects in new goods is 12 months from delivery. This limitation does not apply to claims arising from injury to life, limb or health, intentional misconduct or gross negligence, or in cases of mandatory statutory liability, including product liability.

(3) In the event of visible damage caused during transport, we ask that you report the damage to the delivery carrier as soon as possible and inform us. Failure to do so will not affect your statutory rights.

13. Liability

(1) We shall be liable without limitation:

• in cases of intentional misconduct or gross negligence;

• in the event of injury to life, limb or health;

• in accordance with the provisions of the German Product Liability Act; and

• to the extent covered by any guarantee provided by us.

(2) In the event of a slightly negligent breach of essential contractual obligations, also known as cardinal obligations, our liability shall be limited to the foreseeable damage typical of this type of contract. Cardinal obligations are obligations whose fulfilment is essential for the proper performance of the contract and on whose fulfilment the customer may regularly rely.

(3) Any further liability for slightly negligent breaches of duty is excluded.

(4) The above limitations of liability also apply for the benefit of our legal representatives and agents.

14. Copyright, Rights of Use and Content

(1) Unless otherwise indicated, the content, designs, text, images and trademarks contained in the online shop are protected by copyright and/or trademark law.

(2) Any use beyond the intended use of the website, including reproduction, distribution or making content available to the public, requires our prior written consent.

15. Data Protection

Information about the processing of personal data can be found in our Privacy Policy:

https://www.juliet-1496.de/policies/privacy-policy

16. Dispute Resolution and Consumer Arbitration

We are neither obliged nor willing to participate in dispute-resolution proceedings before a consumer arbitration board.

17. Final Provisions: Applicable Law, Place of Jurisdiction and Severability

(1) German law shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). In the case of consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection provided by mandatory provisions of the law of the country in which the consumer has their habitual residence.

(2) For merchants, legal entities governed by public law and special funds governed by public law, our registered place of business shall be the place of jurisdiction for all disputes arising from contractual relationships. In all other cases, the statutory rules governing jurisdiction shall apply.

(3) If any individual provision of these GTC is or becomes wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. The applicable statutory provisions shall replace the invalid provision.